Refund Policy
An Elite Standard for the Audacious Few. At Tru Alpha Cigars & Trust USA, every product we craft is more than a cigar it is a symbol of resilience, heritage, and brotherhood. With unwavering pride in our American roots and the valor of the Spartan spirit, we stand by our commitment to your satisfaction.
If you have any questions or concerns, please visit the T.A.CT. USA Home Page, select Contact Us, and send us a message. We are honored to assist you.
Returns With Respect, No Hassle.
We offer a 30-day, no-hassle return policy on all unused and unopened products. To be eligible, your product must remain in the exact condition received untouched, factory-sealed, and housed in its original packaging.
Should you receive a product that is damaged or incomplete, please contact us immediately. Including clear photos will help us expedite the resolution.
Refunds Done Right, With Honor.
Once your return is received and inspected by our team, you'll receive a confirmation email, along with the approval status of your refund.
If approved, your refund will be swiftly processed and returned to your original method of payment no red tape, no runaround.
Missing Refunds? Read On.
If your refund hasn't appeared:
• Double-check your account for pending transactions.
• Contact your bank or credit card company some processing times vary.
• If you’ve completed these steps and still haven’t received your refund, please return to the T.A.CT. USA Home Page and select Contact Us. Well step in with precision and urgency.
Shipping Returns Your Tactical Guide
To initiate a return:
• Visit the T.A.CT. USA Home Page
• Click Contact Us
• Send a message to open your return claim
Please note:
• You may be responsible for return shipping costs.
• Shipping fees are non-refundable and may be deducted from your refund.
• Delivery timelines for exchanges may vary by region.
• For returns valued over $50, we recommend trackable shipping and insurance coverage, as we cannot guarantee receipt of lost packages.
A Legacy of Respect
Thank you for standing with Tru Alpha Cigars & Trust USA (T.A.CT. USA) where every cigar carries the fire of freedom, the grit of greatness, and the glow of a true Alpha. This isn’t just a brand its a way of life.
Shield Up. Fire Lit. Stay Relentless.